Shipping policy
Luxxivo Shipping Policy
At Luxxivo, we are committed to providing a smooth and enjoyable shopping experience. Our shipping policy is designed to ensure full transparency and convenience for all our valued customers.
Free Worldwide Shipping
Luxxivo offers free shipping on all orders, no matter where you are in the world. Most orders are delivered within 20 business days, with a maximum delivery window of 30 business days for select countries.
Customs & Duties
We take care of all customs clearance procedures for international orders. There are no hidden fees — the price you see at checkout includes all applicable taxes, duties, and handling charges. You can shop with confidence knowing there will be no unexpected costs upon delivery.
Additionally:
For certain countries such as Brazil, Sri Lanka, Pakistan, and India, customs authorities may still apply import duties or taxes at their discretion. These charges are not always predictable and vary based on local regulations. In such cases, any customs duties or taxes incurred will be the responsibility of the customer.
Order Cancellation & Processing
Once your order has been processed, cancellations are not possible. As soon as your order is confirmed and sent to our warehouse, we are unable to accommodate any cancellation or refund requests.
Delivery Estimates & Potential Delays
While we aim to dispatch all orders as quickly as possible after payment is received, exact delivery dates cannot be guaranteed. Unexpected delays, such as customs processing or unforeseen logistical issues, may occasionally occur. Luxxivo is not responsible for any losses or damages resulting from delayed deliveries.
Order Tracking
A tracking number will be sent to your email within 5-8 business days after placing your order. Luxxivo works with trusted courier partners including DHL, FedEx, USPS, UPS, Canada Post, and other reputable carriers to ensure safe and reliable delivery.
We appreciate your understanding and look forward to delivering timeless luxury right to your doorstep.