Frequently Asked Questions

1. Are your watches authentic?
   Yes, all watches offered by Luxxivo are 100% authentic. We only source our timepieces directly from authorized dealers and trusted suppliers.

2. Do your watches come with an AD warranty?
   No, our watches do not come with an Authorized Dealer (AD) warranty. Instead, we provide a 2-year in-house warranty on all purchases made through our website. If you receive a defective product, we also accept returns within 7 days of delivery. Please refer to our Returns and Refunds Policy for further details.

3. How do I place an order?
   Placing an order is easy — simply browse our website, add your desired watch to your cart, and proceed to checkout. We accept credit cards and other secure payment methods listed at checkout.

4. What are the shipping costs and delivery times?
   Shipping is completely free worldwide. Estimated delivery times are shown during checkout and typically range between 8-14 business days, which includes customs clearance.

5. How can I track my order?
   Once your order has been dispatched, we’ll send you a tracking number via email. You can use this number to monitor your shipment’s progress through one of our trusted courier partners, such as DHL, FedEx, UPS, USPS, or Canada Post.

6. What if I receive a defective product?
   If your watch arrives damaged or defective, please contact us within 7 days of delivery. Our team will guide you through the return process. For more details, please review our Returns and Refunds Policy.

7. How do I contact customer support?
   You can reach our Luxxivo Customer Support Team by emailing us at support@luxxivo.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.