Luxxivo Return Policy

Your Satisfaction Is Our Priority

At Luxxivo, we strive to ensure that every purchase meets your expectations. While all products undergo rigorous quality checks before shipping, we understand that occasional issues can occur. Our return policy is designed to offer peace of mind, while maintaining the integrity of our luxury offerings.

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1. Eligibility for Returns

You may request a return under the following conditions:

Defective or Damaged Items

If your watch arrives with a manufacturing defect or has been damaged in transit, you are eligible to initiate a return. Clear photographic or video evidence must be submitted via email to support@luxxivo.com within 48 hours of delivery.

Incorrect Item Received

In the rare event that you receive the wrong item due to a warehouse error, please notify us immediately. We will arrange for the return and provide the correct product or a refund.

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2. Return Exclusions

Returns will not be accepted in the following cases:

• Change of Mind: We do not accept returns for personal preferences, such as style dissatisfaction or incorrect strap sizing.

• Warranty Service: Our timepieces do not come with a manufacturer’s warranty. Instead, they are covered by our 2-Year In-House Warranty. If a functional issue arises during the warranty period, you will be required to return the item to our designated international service center at your own expense.

Please note that cosmetic wear, improper use, or unauthorized repairs void the warranty.

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3. How to Initiate a Return

If your item meets the eligibility criteria:

Contact Us First

Email support@luxxivo.com within 48 hours of receiving your order. Be sure to include your order number, a detailed description of the issue, and visual proof (photos or video).

Receive Return Authorization

Once your request is reviewed and approved, you will be issued a Return Authorization (RA) number along with instructions and the return address.

Ship the Product Back

You are responsible for the cost of return shipping to our international return center. We highly recommend using a trackable courier service and purchasing shipping insurance to prevent loss or damage during transit.

Inspection and Outcome

Once your return arrives, our team will perform a quality check to verify the issue. If your claim is validated, we will proceed with a replacement (if available) or a refund to your original payment method.

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4. Timelines

• Return Window: Return requests must be initiated within 7 days of delivery.

• Refund Processing: If approved, refunds will be processed within 2–4 business days after inspection of the returned product.

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5. For International Orders

• No Additional Duties or Fees: Luxxivo handles all customs clearance on your behalf. You will not be charged any extra import duties or taxes for your original order.

• Delivery Timeframes: Global deliveries typically take 10–20 working days. Delays may occur due to customs or other logistical factors.

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6. Contact Us

For return inquiries or assistance:

• Email: support@luxxivo.com

• Social Media: Message us through our official social channels

• Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

We are here to ensure your Luxxivo experience is exceptional from start to finish.